Refund policy
RETURNS
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Our policy lasts 14 days, as per Belgian law. If 14 days have gone by since your purchase, we unfortunately can’t give you a refund or exchange.
Some types of goods can’t be returned, such as gift cards, downloadable products and some kitchen, health and personal care items.
Please do not return your purchase directly to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your return will then be processed and the amount will automatically be credited to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your money back, please contact us at info@bonobobox.be.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange an item for the same item, first send us an email at info@bonobobox.be and send your item to: Coigesteenweg 47, 3061 Leefdaal.
Shipping
To return your product, you must send your product to: Coigesteenweg 47, 3061 Leefdaal.
You are responsible for paying for the shipping costs for returning your product. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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Our policy lasts 14 days, as per Belgian law. If 14 days have gone by since your purchase, we unfortunately can’t give you a refund or exchange.
Some types of goods can’t be returned, such as gift cards, downloadable products and some kitchen, health and personal care items.
Please do not return your purchase directly to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your return will then be processed and the amount will automatically be credited to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your money back, please contact us at info@bonobobox.be.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange an item for the same item, first send us an email at info@bonobobox.be and send your item to: Coigesteenweg 47, 3061 Leefdaal.
Shipping
To return your product, you must send your product to: Coigesteenweg 47, 3061 Leefdaal.
You are responsible for paying for the shipping costs for returning your product. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
